Program

REGISTRATION

OPENING SESSION

Session Chair: Worapot Manupipatpong, Director, CBT, Asian Development Bank Institute (ADBI)

Welcome Remarks - Worapot Manupipatpong, Director, CBT, ADBI

Yoshihiro Watanabe, Chair, APEC Business Advisory Council (ABAC) Finance and Economics Working Group; Advisor, The Bank of Tokyo Mitsubishi UFJ, Ltd.; and Managing Director, Institute for International Monetary Affairs

Opening Remarks

Gempachiro Aihara, Co-Chair, ABAC and Counselor, Mitsui & Co., Ltd.
Twatchai Yongkittikul, Co-Chair, Advisory Group on APEC Financial System Capacity-Building; Co-Chair, ABAC Finance Working Group and Secretary-General, Thai Bankers' Association
Alfred Hannig, Executive Director, Alliance for Financial Inclusion

Keynote Address

Nobumitsu Hayashi, Deputy Vice Minister for International Affairs, Ministry of Finance, Government of Japan

End of Session

COFFEE BREAK

SESSION ONE

OVERVIEW:
Questions and issues to be explored during this session include:

• Recent developments in microfinance and their implications on policies and the role of government in promoting financial inclusion.
• Challenges in identifying appropriate financial inclusion policies and policy tools to facilitate access to finance.
• Lessons from successful experiences in developing economies, particularly in Latin America.
• The development of micro-remittance, its potential for benefiting migrant workers in the Asia-Pacific and policy implications.
• Possible roles that APEC can play in promoting financial inclusion in the Asia-Pacific region.

Session Chair: Yoshihiro Watanabe, Chair, ABAC Finance and Economics Working Group; Advisor, The Bank of Tokyo-Mitsubishi UFJ, Ltd.; and Managing Director, Institute for International Monetary Affairs

Introduction by the Session Chair

Financial Inclusion: An Overview of Issues

Alfred Hannig, Executive Director, Alliance for Financial Inclusion

• Presentation: Financial Inclusion Policies: An Overview of the Issues[ PDF 571.7KB | 15 pages ]

Microfinance: The Latin American Experience

Sandra H. Darville, Senior Investment Officer, Multilateral Investment Fund, Inter-American Development Bank

• Presentation: Microfinance: The Latin American Experience[ PDF 728.4KB | 26 pages ]

The Need for an Inclusive Financial Infrastructure - Challenges for Japan in the Coming Years

Hideo Kazusa, General Manager, Transaction Services Division, Bank of Tokyo-Mitsubishi UFJ, Ltd. and Board Member, Society for Worldwide Interbank Financial Telecommunication (SWIFT)

• Presentation: The Need for an Inclusive Financial Infrastructure -- Challenges for Japan in the Coming Years[ PDF 390.3KB | 10 pages ]

Report of the ABAC/Advisory Group Workshop on Commercially Sustainable Microfinance: A Strategy for Promoting Financial Inclusion in APEC

Julius Caesar Parreñas, Coordinator, Advisory Group on APEC Financial System Capacity-Building and Senior Advisor, Chinatrust Financial Holding Co., Ltd.

• Presentation: A Strategy for Promoting Financial Inclusion in APEC[ PDF 226KB | 30 pages ]

Brief Commentary

Gary Judd Q.C., Chairman, ASB Bank; and Chairman, Ports of Auckland Ltd.

Open Forum

Closing Remarks by the Session Chair

End of Session

LUNCH

SESSION TWO

BEYOND BRANCHES: AGENT BANKING AND FINANCIAL INCLUSION
Questions and issues to be explored during this session include:

• Incorporating agent banking into policy and supervisory frameworks, such as rules regarding deposit taking, branching, cash handling, outsourcing, customer due diligence, and consumer protection.
• Using agents to increase the functionality of mainstream bank accounts.
• Expanding the range of agent services beyond pure payments.
• Optimal contracts between banks and agents; risk-sharing arrangements between agents and banks that balance safety and service expansion.
• Cooperation and communication between public and private partners.

Session Chair: Hiroshi Toyoda, Special Advisor for Asia, Inter-American Development Bank (IDB)

Introduction by the Session Chair

Agent Banking: Overview of Developments and Policy and Regulatory Issues

Ernesto Aguirre, Financial System Advisor, CGAP and Former Superintendent of Banks of the Republic of Colombia

• Presentation: Banking without Branches[ PDF 103.3KB | 9 pages ]

Agent Banking: Case Study from Russia

Mikhail Mamuta, President, Russian Microfinance Center

• Presentation: Agent Banking: Case Study from Russia[ PDF 583.7KB | 21 pages ]

Brief Commentaries (10 minutes each):

Raúl Hernández Coss, Director General for Access to Finance, National Banking and Securities Commission (Mexico)

• Presentation: Banking Agents in Mexico[ PDF 452.6KB | 21 pages ]

Juanita Woodward, Director, Customer Relations for Asia Pacific, Eurogiro

• Presentation: Agent Banking[ PDF 1.3MB | 8 pages ]

Vishwavir Saran Das, Executive Director, Reserve Bank of India

Open Forum

Closing Remarks by the Session Chair

End of Session

COFFEE BREAK

SESSION THREE

ACCESS CALLING: MOBILE PHONE BANKING AND FINANCIAL INCLUSION
Questions and issues to be explored during this session include:

• Finding the appropriate regulatory space for mobile phone banking activities, covering issues such as deposit taking, electronic money, payment systems, data privacy and security, consumer protection, and customer due diligence.
• Coordinating policy mandates at this unique intersection of financial services and telecommunications.
• Issue of competition and interoperability.
• Balancing protection with experimentation needed to get mobile phone banking models off the ground.
• Expanding the range of applications used beyond payments.

Session Chair: Craig Wilson, Executive Director, Foundation for Development Cooperation

Introduction by the Session Chair

Mobile Phone Banking: Case Study from the Philippines

Nestor Espenilla, Deputy Governor, Bangko Sentral ng Pilipinas

• Presentation: Mobile Phone Banking: Case Study from the Philippines[ PDF 231.4KB | 20 pages ]

Mobile Phone Banking: Policy and Regulatory Issues

Marina Solin, Programme Director, GSM Association

• Presentation: Mobile Phone Banking: Policy and Regulatory Issues[ PDF 656.7KB | 13 pages ]

Brief Commentaries (10 minutes each):

Hourn Thy, Project Manager, Access to Finance, International Finance Corporation

• Presentation: M-Banking Cambodia's experience[ PDF 304.9KB | 11 pages ]

Taiji Inui, Senior Manager, NTT Data Corporation; and former Director and Head of Payments Policy, Payment And Settlement Systems Department, Bank of Japan

• Presentation: Access Calling: Mobile Phone Banking and Financial Inclusion[ PDF 1.2MB | 32 pages ]

Open Forum

Closing Remarks by the Session Chair

End of Session

WELCOME DINNER

SESSION FOUR

NEW MODELS, NEW PROVIDERS: INCREASING THE DIVERSITY OF MICROFINANCE SERVICE PROVISION
Questions and issues to be explored during this session include:

• Policy choices governing alternative providers of financial services, including tiered license regimes and proportionate regulation of lower-risk deposit takers and micro-insurance providers.
• Balance costs and benefits of regulation and supervision (e.g. make sure that there are sufficient licensable MFIs, introduction of regulation including capacity building is time and resource consuming)
• Regulatory requirements that are best suited to induce scale of micro-insurance business models.
• Leveling the playing field in terms of subsidized funding to encourage deposit mobilization and commercially sustainable operations.
• Dealing with large groups of unregulated providers (e.g. burial societies, cooperative societies that take deposits).
• Fiscal policies that promote new entrants and models without distorting the market.
• Policy instruments that are most effective in crowding in private investment and market development.

Session Chair: Eric Duflos, Senior Microfinance Specialist, CGAP

• Presentation: Increasing the Diversity of Microfinance Service Provision[ PDF 509.5KB | 7 pages ]

Introduction by the Session Chair

Innovative Policy Choices Governing Pro-Poor Financial Service Providers: Case Study from Uganda

Clare Wavamunno, Micro Finance Consultant and Special Education Management Agent, Aikan Uganda

• Presentation: Innovative Policy Choices Governing Pro-Poor Financial Service Providers: Case Study from Uganda[ PDF 109.6KB | 20 pages ]

Brief Commentaries (10 minutes each):

Gabriela Braun, Director, Alliance for Financial Inclusion

• Presentation: Increasing the Diversity of Microfinance Service Provision - Regulation of Deposit-Taking Institutions[ PDF 181.5KB | 7 pages ]

Kim Vada, Deputy Director General, National Bank of Cambodia

• Presentation: Briefing Note on the Development of the Microfinance Sector[ PDF 312.2KB | 15 pages ]

Khairil Anwar, Deputy Director, Directorate of Credit, Rural Banks and MSME, Bank Indonesia

• Presentation: Strategy and Policy of Indonesian Microfinance Development[ PDF 869.5KB | 11 pages ]

Open Forum

COFFEE BREAK

Micro-insurance: Policy and Regulatory Issues

Arup Chatterjee, Principal Administrator, International Association of Insurance Supervisors (IAIS)

• Presentation: Micro-insurance: Policy and Regulatory Issues[ PDF 611.1KB | 20 pages ]

Brief Commentary

Gil Beltran, Undersecretary, Department of Finance, and Chairman, National Credit Council, Republic of the Philippines

• Presentation: Microinsurance in the Philippines[ PDF 226.5KB | 11 pages ]

Open Forum

Closing Remarks by the Session Chair

End of Session

LUNCH

Assembly Time for Field Visit

VISIT TO JAPAN FINANCE CORPORATION, MICRO BUSINESS AND INDIVIDUAL UNIT (JFC-MICRO)

Japan Finance Corporation (JFC) is a comprehensive policy-based financial institution wholly owned by the Japanese government. It was established in October 1, 2008 through integration of four government institutions. JFC Micro Business and Individual Unit (JFC-Micro) is one of the units of JFC which has succeeded the operations of the former National Life Finance Corporation (NLFC). JFC Micro has been making loans to Micro and Small Enterprises (MSEs) and individuals, just as the former NLFC had done since its establishment in 1949.

VISIT TO TOYOTA TSUSHO CORPORATION AND PLANET FINANCE JAPAN

Toyota Tsusho Corporation is a trading company and a member of the Toyota Group. It is one of the largest trading companies in Japan. Toyota Tsusho has a world-wide presence through its many subsidiaries and operating divisions. Its main business is supporting Toyota Motor's automobile business and other Toyota Group companies. Toyota Tsusho Corporation strongly supports the work of PlaNet Finance Japan.
PlaNet Finance Japan is a Japanese non-governmental organization (NGO) established in 2006 with the goal of alleviating poverty by promoting Japan's understanding of and involvement in microfinance.

• Presentation: The Global Microfinance Specialist[ PDF 2MB | 21 pages ]

SESSION FIVE

RETHINKING GOVERNANCE AND MANAGEMENT OF PUBLIC BANKS TO PROMOTE FINANCIAL INCLUSION
Questions and issues to be explored during this session include:

• Mitigating political influences that hinder sustainable operations and competition.
• Incentivizing and professionalizing management and governance of state banks.
• Managing the evolution of public banks: transitioning from first tier (retail) to second tier (wholesale) activities, market development strategies to attract private players, decisions on reforming v. closure.
• Phasing out subsidies, leaving fair and transparent market-based disclosure and pricing regimes in their place.
• Effective models of public-private partnerships to foster service expansion to the poor.

Session Chair: Yo Takeuchi, Chief Financial Officer and Member of the Board, Development Bank of Japan, Inc.

Introduction by the Session Chair

Governance and Management of Public Banks and Financial Inclusion: Case Study from India

M.V. Nair, Chairman and Managing Director, Union Bank of India

• Presentation: Governance and Management of Public Banks and Financial Inclusion: Case Study from India[ PDF 372.4KB | 15 pages ]

COFFEE BREAK

Governance and Management of Public Banks and Financial Inclusion: Case Study from Mongolia

Peter Morrow, Chief Executive Officer, Khan Bank

• Presentation: Restructuring and Privatization for High Performance: Case Study from Mongolia[ PDF 182.3KB | 32 pages ]

Brief Commentary (10 minutes):

Wajeethip Pongpech, Division Executive, Bank of Thailand

• Presentation: Rethinking Governance and Management off Public Banks to Promote Financial Inclusion[ PDF 8.7MB | 19 pages ]

Open Forum

Closing Remarks by the Session Chair

End of Session

LUNCH

SESSION SIX

INNOVATIONS IN BUILDING INCLUSIVE FINANCIAL IDENTITIES
Questions and issues to be explored during this session include:

• Using identification technology, including biometrics, to build inclusive financial identities in unconventional ways.
• Balancing innovation in identification techniques with data privacy protection and security.
• Education and awareness-raising so new identity tools, including customer data, are both trusted and protected.
• Risk-based adjustment of Know-Your-Customer rules to create affordable basic financial services.
• Proactive measures for reducing identity fraud and improve the quality of personal information in credit registers.
• Public-private partnerships to implement and scale-up systems of identification and sharing of customer transaction records.

Session Chair: Twatchai Yongkittikul, Co-Chair, Advisory Group on APEC Financial System Capacity-Building; Co-Chair, ABAC Finance Working Group; and Secretary-General, Thai Bankers' Association

Introduction by the Session Chair

Building Inclusive Financial Identities

Nicola Jentzsch, Senior Research Fellow, Technical University Berlin

• Presentation: Building Inclusive Financial Identities[ PDF 812.8KB | 15 pages ]

Innovations in Building Inclusive Financial Identities: Case study from Indonesia

Halim Alamsyah, Director, Research and Banking, Bank Indonesia

• Presentation: Innovations in Building Inclusive Financial Identities: Case study from Indonesia[ PDF 368.9KB | 23 pages ]

Brief Commentaries (10 minutes each):

Tony Lythgoe, Principal Financial Specialist, Global Credit Bureau Program, International Finance Corporation
Khandakar Muzharul Haque, Executive Director, Bangladesh Bank

Open Forum

Closing Remarks by the Session Chair

End of Session

COFFEE BREAK

SESSION SEVEN

CONSUMER PROTECTION INNOVATIONS AT THE BOTTOM OF THE PYRAMID
Questions and issues to be explored during this session include:

• Balancing protection with access through simple, basic rules and principles that keep costs manageable and legal uncertainty to a minimum.
• Translating consumer protection codes into concrete changes in microfinance providers' policies, procedures, and customer interaction
• Fair, accessible recourse and redress, especially when judicial options are limited. What is the most suitable and effective enforcement model?
• Technology solutions to improve consumer protection and informed choice.
• Using credit information and other data sources to monitor indebtedness trends and abuse in credit markets.
• Policies that are effective in preventing excessive lending to poor customers resulting in over-indebtedness.
• Financial education programs to initiate inexperienced customers to new ways of saving and managing risks.
• Detection and prevention of common financial fraud schemes and consumer education on warning signs for fraud (e.g. financial pyramids)

Session Chair: Yashwant Thorat, Regional Associate, Alliance for Financial Inclusion

Introduction by the Session Chair

Consumer Protection Innovations: Case Study from Peru

Fernando Arrunategui Martinez, General Manager for Products and Services, Superintendency of Banks, Insurance and Private Pension Funds Administrators, Peru

• Presentation: Consumer Protection Innovations: Case Study from Peru[ PDF 2.1MB | 50 pages ]

Consumer Protection Innovations: Case Study from Malaysia

Koid Swee Lian, Director, Consumer and Market Conduct Department, Bank Negara Malaysia

• Presentation: Consumer Protection Innovations: Case Study from Malaysia[ PDF 1.4MB | 39 pages ]

Consumer Protection Innovations: Case Study from South Africa

Nomsa Motshegare, Chief Operations Officer, National Credit Regulator, South Africa

• Presentation: Consumer Protection Innovations: Case Study from South Africa[ PDF 438.2KB | 23 pages ]

Financial Education and Consumer Protection

Monique Cohen, President, Microfinance Opportunities

• Presentation: Financial Education and Consumer Protection[ PDF 585.4KB | 12 pages ]

Open Forum

Closing Remarks by the Session Chair

End of Session

SESSION EIGHT

THE ROLE OF REGIONAL CAPACITY-BUILDING AND PUBLIC-PRIVATE PARTNERSHIP IN PROMOTING FINANCIAL INCLUSION
Questions and issues to be explored during this session include:

• The role of regional cooperation in capacity-building and the involvement of the private sector in promoting financial inclusion in Asia and in Latin America.
• Effective strategies for extending the reach of microfinance to population segments that remain financially excluded and for strengthening microfinance institutions.
• Policies and regulations that facilitate the banking sector's participation in microfinance.
• Strategies to promote private sector investment in microfinance and financing through capital markets.
• The role of technology in the development of microfinance and its implications on policies to promote financial inclusion.

Session Chair: Matthew Gamser, Principal, Advisory Services, East Asia and the Pacific, International Finance Corporation

Introduction by the Session Chair

Regional Capacity-Building and Public-Private Partnership to Promote Financial Inclusion: An Asian Perspective

Craig Wilson, Executive Director, Foundation for Development Cooperation

• Presentation: Regional Capacity-Building and Public-Private Partnership to Promote Financial Inclusion: An Asian Perspective[ PDF 240.4KB | 16 pages ]

Regional Capacity-Building and Public-Private Partnership to Promote Financial Inclusion: A Latin American Perspective

Carlos Moya, President, Banca de las Oportunidades (Colombia)

• Presentation: Regional Capacity-Building and Public-Private Partnership to Promote Financial Inclusion: A Latin American Perspective[ PDF 849.7KB | 28 pages ]

Enhancing the Private Sector's Potential to Promote Financial Inclusion: The Experience of the World Savings Bank Institute

Anne-Françoise Lefèvre, Head, Institutional Relations, World Savings Bank Institute

• Presentation: Enhancing the Private Sector's Potential to Promote Financial Inclusion[ PDF 804KB | 17 pages ]

Open Forum

COFFEE BREAK

Key Issues: Expanding Access

John Conroy, Consultant, Alliance for Financial Inclusion

• Presentation: Expanding Access to Financial Services[ PDF 123.7KB | 22 pages ]

Key Issues: Facilitating Banking Sector Participation

Chandula Abeywickrema, Chairman, Banking with the Poor Network and Deputy General Manager, Hatton National Bank

• Presentation: Key Issues: Facilitating Banking Sector Participation[ PDF 736.8KB | 16 pages ]

Key Issues: Promoting the Use of Technology in Microfinance

Alberto J. Jimenez, Global Business Advisor, FSS, IBM Global Services

Key Issues: Facilitating Private Sector Investment

Matthew Gamser, Principal, Advisory Services, East Asia and the Pacific, International Finance Corporation

• Presentation: Key Issues: Mobilising Private Finance for Inclusion[ PDF 694.2KB | 21 pages ]

Open Forum

Closing Remarks by the Session Chair

End of Session

CLOSING SESSION

Session Chair: Masahiro Kawai, Dean, Asian Development Bank Institute

Closing Remarks

Yoshihiro Watanabe, Chair, ABAC Finance and Economics Working Group and Managing Director, Institute for International Monetary Affairs
Twatchai Yongkittikul, Co-Chair, Advisory Group on APEC Financial System Capacity-Building; Co-Chair, ABAC Finance Working Group and Secretary-General, Thai Bankers' Association
Alfred Hannig, Executive Director, Alliance for Financial Inclusion

Closing Remarks by the Session Chair

End of Session

LUNCH